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LeapTech
Englishالعربية

Voice AI

AI Voice Agents That Can Actually Get Things Done.

LeapTech builds voice AI systems that understand callers, access business information, execute approved actions, and connect conversations to real operational workflows.
Discuss a Voice AI Use Case

Live call

Inbound · PBX / SIP

Incoming
  1. Caller

    Hi, I'd like to move my appointment to next week.

  2. Voice agent

    Of course. Can I confirm the phone number you booked with?

    Verify caller· CRM
  3. Caller

    Yes, this number.

  4. Voice agent

    Thank you. I have Tuesday at 11:00 or Wednesday at 09:30 available. Which works for you?

    Check availability· Scheduling
  5. Caller

    Wednesday, please.

  6. Voice agent

    Done — Wednesday at 09:30. You'll receive a confirmation on WhatsApp now.

    Update booking · Send confirmation· Scheduling · Messaging
Caller
Call summaryLogged to CRM
  • Caller verified against the CRM record
  • Appointment moved to Wednesday 09:30
  • Confirmation sent via WhatsApp
  • No transfer required
Illustrative call — the transcript and actions are an example, not a recording.

Capabilities

Built For Real Phone Conversations

Every capability is available in Arabic and English and configured to your call flows.

  • Inbound calls

    Answer every call, identify the caller's need, and resolve or route it without a queue.

  • Outbound calls

    Place reminder, confirmation, follow-up, and survey calls within your calling rules.

  • Natural conversation

    Handles interruptions, clarifications, and changes of mind instead of forcing a menu.

  • Arabic support

    Conducts calls in Arabic and English, including switching language when the caller does.

  • Appointment booking

    Books, reschedules, and confirms directly in your scheduling system during the call.

  • Customer verification

    Verifies callers against your records before sharing information or making changes.

  • CRM integration

    Reads the caller's history and writes the outcome back to the record.

  • Call transfer

    Hands the call to a person with a spoken and written summary when a human is needed.

  • Business actions

    Creates tickets, updates orders, and records payment arrangements — actions, not just notes.

  • Call summaries

    Produces a structured summary and disposition for every call.

Voice architecture

From The Phone Line To Your Systems

The voice layer handles speech; the agent handles decisions and actions.

  1. Phone callInbound or outbound
  2. PBX / SIPYour existing telephony
  3. LeapTech Voice AISpeech in, speech out
  4. AI AgentReasoning, rules, tools
  5. CRM / ERP / APIsRecords and actions
  1. Customer Call
  2. Voice AI
  3. Understand Intent
  4. Access Business Systems
  5. Execute Action
  6. Confirm
  7. Continue / Transfer

Connects to your existing PBX or SIP trunk. Replacing your telephony is not required.

Inside a call

What Happens Between Hearing And Answering

Each caller turn runs through the same loop in real time.

  1. 01

    Caller speaks

    Speech is captured from the call in progress.

  2. 02

    Transcription

    Speech becomes text, with the language detected automatically.

  3. 03

    Agent decision

    The agent understands the request and decides the next step under your rules.

  4. 04

    Tool action

    Records are read or updated in the connected system.

  5. 05

    Spoken response

    The agent replies naturally and continues the conversation.

Use cases

Voice AI for Real Business Operations

Start with the highest-volume, most repetitive call types.

  • Customer Service

    Answer questions and perform supported customer-service actions.

  • Appointments

    Create, change, confirm, or cancel bookings through connected systems.

  • Sales

    Handle initial conversations, qualify opportunities, and support follow-up.

  • Collections

    Support reminders, account-status interactions, and structured follow-up.

  • Call Routing

    Understand why someone is calling and direct the interaction appropriately.

  • After-Hours Operations

    Continue handling supported requests outside normal working hours.

Connected voice

A Conversation Connected to the Business

Voice AI becomes far more useful when the conversation is connected to customer records, bookings, business rules, APIs, communication systems, and operational workflows.

  • CRM
  • Scheduling
  • ERP
  • APIs
  • PBX / SIP
  • Knowledge
  • Ticketing
  • Internal Systems

Control

Designed With Operational Boundaries

Voice agents operate under the same controls as every LeapTech agent.

  • Approved actions
  • Defined escalation
  • Business rules
  • Human transfer
  • Access controls
  • Traceable outcomes

What Could a Voice Agent Handle for Your Business?

Talk to us about inbound calls, outbound follow-up, appointments, customer service, or another voice workflow.

Talk to Our TeamSee use cases